Returns & Exchanges
At HOROW, we stand behind the quality of our home fixtures and offer a 30-day return window for items in their original packaging. We are committed to ensuring your complete satisfaction with every purchase for your home renovation needs.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return.
Prepare the Package
Carefully repackage the item in its original box with all internal protective padding, manuals, and hardware included to prevent damage during transit.
Ship the Item
Affix the provided return shipping label to the outside of the box and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned product, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing