Frequently Asked Questions
Everything you need to know about upgrading your home with HOROW.
What is the standard shipping time for HOROW products?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days for delivery within the continental United States.
Are your toilets and bathroom fixtures easy to install?
Yes, our products are designed for straightforward installation. Each unit comes with a comprehensive installation guide and all necessary mounting hardware. We also provide digital manuals and video tutorials on our website.
What is your return policy for home appliances?
We offer a 30-day return policy for items in their original packaging and unused condition. If you receive a damaged or defective product, please contact our support team within 48 hours of delivery for a replacement.
Do HOROW products come with a warranty?
Yes, all HOROW products include a limited manufacturer's warranty. Specific coverage varies by product category, typically ranging from 1 year for mechanical parts to 5 years for ceramic components.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern financing options like Affirm to help you manage larger home renovation costs.